General
All photographs on this website show actual examples of the sculptures from the editions. Because they are hand made and finished there may be slight variation in the detail of the bronze and the patination. We feel this is an added bonus as it makes the individual sculptures within an edition unique.
Prices
All prices on the site are stated in pounds sterling (£). And include the price of the piece but not the price of postage and packaging.
Minimum order value
There is no minimum order value.
Postage and packaging.
Postage and packaging is worked out automatically for all orders depending on the number of items purchased and your location. The amount will be shown on the order summary screen after your postal address has been input, or if you are a previous customer when your details have been retrieved and confirmed.
Availability of ordered goods
If certain articles cannot be shipped due to circumstances not caused by and beyond the responsibility of Real Bronzes, the customer receives either a credit note or a refund by the same method as the payment was received.
Payment
Payment can be made via PayPal (please see their terms and conditions) or by cheque. If sending a cheque (payable to I. D. Davies) you can receive an invoice by email or print it from the website. Please return the invoice or at the least the invoice number and your name with the cheque.
Paypal fees are included in the price. Although paying by cheque does not incur a fee, it involves a journey to the bank, so the price of the pieces are the same which ever way you decide to pay.
In the case of cheques, if payment is not received within two (2) weeks after the invoice date, the order will automatically be cancelled and reserved items are offered again in the gallery shop.
Shipment
The full edition of any piece is not produced in one go. A cast is usually only made when an order is received, meaning that there is a waiting time of two weeks for casting and finishing. If the work is currently in stock there is no two weeks wait, and the item is shipped within a couple of days. Sometimes the piece has been cast and just requires finishing and mounting. In this case there is a shorter wait of less than a week. We will inform you when your sculpture is finished and about to be shipped. If for some reason the piece is going to take longer to produce than 2 weeks you will be notified and given the opportunity to cancel the order for a full refund.
All orders are dispatched by recorded delivery. Please allow up to 5 days from notification that your sculpture is being dispatched for delivery. If you are paying by cheque delivery will be made after the payment has cleared.
Please specify any special instructions during the ordering process, such as a delayed delivery etc.
Complaints, cancellation / return
All items are supplied in perfect condition on the day of dispatch. Real Bronzes, does not accept responsibility for any damages, which may occur during transport. Any damage occurring during transport should be taken up with the carrier.
On arrival please check the items straight away. If you find that they are not as specified contact Real Bronzes in writing within 3 days of receipt of the goods. If we are happy that the sculpture is not as specified the customer will be given instructions for returning the items (in their original packaging). A replacement, credit note or a refund, including postage will then be issued. For any returns, which has not been approved by Real Bronzes, as well as for all later complaints, no replacement, credit note or refund will be given.